Support
Answers to the common questions, and a person when you need one.
Write to us
Email is the fastest way. We usually reply within 1 to 2 business days.
It helps to include
- Your Turavel version, at the bottom of the You tab
- Your phone model and its iOS or Android version
- What happened, and what you expected instead
- A screenshot if something looked wrong
Common questions
How do I plan a trip?
Open Turavel and answer "Where do you want to go?" with the place, the dates and how you like to travel. The days fill in one by one, usually within seconds.
Can I change the plan?
Yes. Open a day and tap any stop to change, move or skip it, or add a stop of your own.
How does the packing list work?
It is built from your destination, the weather and the trip's length. Tap an item to check it off, or add your own at the bottom.
What does Turavel Pro add?
More trip plans and changes each month, day overviews with local transit tips, and smart changes to your plan.
How do I cancel my subscription?
On iPhone: Settings, then your name, then Subscriptions. On Android: Google Play, then Profile, then Payments and subscriptions. Deleting the app or your account doesn't cancel it.
How do I delete my account?
In Turavel, open You, then Privacy and security, then Delete account. Your account, trips and personal data are removed for good. More about deleting your data
Why aren't notifications arriving?
Check Notifications in Turavel's settings, then that your phone allows them: on iPhone, Settings, Notifications, Turavel; on Android, Settings, Apps, Turavel, Notifications.